You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere in the World. We use UPS Ground or Air as the shipping method. If you live outside of the United States and need to call us, please call 949-542-8881. All customers need to provide a physical street address for shipping because UPS does not deliver to PO Boxes.
All products in stock will ship out of our warehouse within 2 business days after you place your order unless you add to your cart the Rush Processing option, which can be found in our Rush Processing category. If you add Rush Processing (extra $15) to your order, it will be guaranteed to ship out of our warehouse within 1 business day.
After we ship out your products, UPS delivers shipments in the following time frames:
West Coast customers: 1-3 business days
Mid-West customers: 3-4 business days
East Coast customers: 4-5 business days
International customers: 4-6 business days
If you order the Medium, Large or XLarge PTPA, UPS charges extra shipping fees. These extra fees include Dimensional surcharges, Weight surcharges and Large Package surcharges. We show your total shipping charges during the Checkout process and try our best to keep the shipping price reasonable. Unfortunately, we have no control over what UPS charges for shipping. In many cases, we actually lose money on shipping just to try and keep your total cost affordable.
Please keep in mind that many of our items are very heavy and ship out in large boxes. We also have to ship many items separately because they are too big to combine with other items. For example, the PTPA Bulk Potty Pads, Playpens, Cherry Wood Covers, Pet Furniture all must ship separately. Each item has it's own shipping fee per UPS and we provide the total shipping charges for all your items during checkout.
International customers may have to pay a small customs brokerage fee to UPS when they deliver your package(s). The fee is normally $15 or less per package in Canada and other countries will vary. Emailing us at firstname.lastname@example.org is normally an easier way for International customers to contact us if they have any questions.